In case you were wondering...


Do you have a minimum order requirement?

Yes, we have a minimum order value of £250 before delivery. 


Where will you deliver and can i collect?

We will deliver to Kent, Essex, East Sussex and London. For other areas please contact us to discuss. Unfortunately we can't offer a collection service. All props must be delivered to you and collected from you by our experienced staff.


How much is delivery?

The delivery cost is based on the volume of your order and the distance from our base in Canterbury, Kent. Our delivery charges are very reasonable. Our promise to you is that the props you hire will always be delivered by a ‘Kent Party Props’ person. This way we can be sure that as well as the beautiful props we deliver we can also deliver excellent customer service every time.


how long will i have the props for?

We like to deliver your props to your venue the day before your event or party. We will then collect them the day after your event. On some occasions we can deliver the props on the day of your event but we prefer to deliver them earlier to ensure there's enough time for you to get them looking just right as you style your space. 


Will you set up the hay bales and props when you deliver?

We don’t offer a styling service, but we are very happy to show you how to set the bales and props up. Delivery is to ground level or road side by our experienced staff. Please let us know if you need them delivered elsewhere within the venue so we can allocate a little extra time for your delivery.  


What if it rains? Can we still use the hay bales?

We’d rather it didn’t rain, but of course living in the UK we can never predict when it will! We can provide plastic sheets to protect your bales in the event of rain and we ask that you take every care to keep the bales dry and cover them should the heavens open. They are however yours for the duration that you have them so just enjoy them and hope for sunshine! You could also take the precaution of setting them up under an awning or gazebo outside (just in case!). 


Can i use the props inside and out?

Most of them yes, although it will depend on the prop. Our hay bales can be used outside or inside. Our light up letters can be used outside providing it’s a dry day. The festoon lights are IP54 rated which means they can be used outside even if it is raining. Everything else can be used either inside or outside. 


Are the hay bales comfortable? 

Yes! Surprisingly so! We actually use straw as believe it or not, it’s more gentle on bare skin than hay. We can provide covers or blankets and cushions for an additional cost, or you can leave them bare or style with your own coverings. Either way they look fabulous and will really complement your chosen theme for your wedding or event. You’ll get lots of compliments! 


What if we break one of the props? 

Most of our props are quite sturdy but of course accidents can happen. We ask that you take every care to keep them just as you receive them from us. Should anything be damaged it will need to be replaced via your deposit. We ask for a refundable 20% damage cover deposit for all hires. 


How do i go about booking? 

If you know exactly what you’d like then give us a call or email us (see Contact Us). If you’re unsure then simply get in touch to discuss your requirements and budget. We can help you work out how many of a particular item e.g. hay bales, you will need for your event and help you stick to your budget. We’ll follow your lead! We will then send you a quote for approval. Once approved we request a 50% deposit to confirm the booking. We ask that you double check the delivery & contact details on the quote. 


How do I confirm my booking?

We request a 50% deposit to secure your props and your chosen date. Once received, your booking details and date will be confirmed. The balance is then due 8 weeks before your event. We also ask for a fully refundable damages deposit of 20% for all hires.